🔒 Privacy & Security

Gamdom Privacy Policy — How Your Data Is Protected

The security of your personal data at Gamdom is our top priority. This page details what information is collected, how it is stored, and what your rights are.

Introduction

About Our Privacy Policy

Welcome to Gamdom. This Privacy Policy explains how the Gamdom platform collects, stores, and uses your data. By using our services, you agree to this Privacy Policy.

We believe every player's personal data is a valuable asset. That is why Gamdom always adheres to international data protection standards and uses the latest technology to safeguard your information from misuse. This Privacy Policy has been prepared in English for players in Bangladesh.

This policy may be updated at any time. For significant changes, we will notify you via your registered email or through the platform.

SSL Encryption Data Protection Personal Privacy GDPR Compliant Secure Servers Third Parties Restricted
Key Features

6 Pillars of Privacy Protection at Gamdom

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SSL Encryption

All data on the Gamdom platform is transmitted via 256-bit SSL encryption. No third party can access or read your information.

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Data Minimization

We only collect information that is strictly necessary to provide our services. No excessive or unnecessary data is gathered.

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Secure Servers

Your data is stored in internationally recognized data centers with 24/7 security monitoring and regular backups.

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Sale of Data Prohibited

Gamdom never sells your personal data to third parties. Information is not shared except where required by law.

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User Controls

You can view, correct, or delete your data at any time. This right is always yours.

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Transparent Policy

We believe in transparency. Our Privacy Policy is written in plain language so you can understand it easily.

1. What Information We Collect

Under Gamdom's Privacy Policy, we collect the following types of information:

Data Types Example Reason for Collection
Identity Information Name, date of birth, national ID Age Verification & KYC
Contact Information Email, phone number, address Account Management
Financial Information Payment methods, transaction history Deposits & Withdrawals
Usage Information Game history, session duration, bets Service Improvement & Security
Technical Information IP address, device information, cookies Fraud Prevention
ℹ️

Gamdom never stores your password or full card number. Payment information is handled directly through PCI-DSS certified payment processors.

2. How We Use Your Information

Gamdom uses your data only for specific purposes. Details are outlined below:

  • Account management: For registration, login, identity verification, and account security.
  • Financial transactions: To process deposits and withdrawals and maintain Anti-Money Laundering (AML) standards.
  • Service Improvement: To personalize your gaming experience and improve new features.
  • Customer Support: To help our support team resolve your issues faster.
  • Marketing Communications: Only with your consent, to notify you about promotional offers and bonuses.
  • Legal obligations: To meet regulatory requirements and prevent fraud.
  • Responsible Gaming: To identify problematic gaming behaviour and provide timely support.
⚠️

You can opt out of marketing emails at any time. This will not affect your account or access to our services.

3. Information Sharing & Third Parties

Gamdom's Privacy Policy is clear — we never sell your data. However, limited information may be shared with selected partners to deliver our services:

  • Payment Processor: bKash, Nagad, Rocket, and crypto gateways — for transaction processing only.
  • Identity Verification Provider: Licensed third-party agencies for the KYC process.
  • IT infrastructure: Cloud storage and server management providers — under strict contractual agreements.
  • Legal authorities: Only the necessary data, upon written request from a court or regulatory authority.
  • Game providers: Anonymized game data for RNG verification — no personal information included.

Every third-party partner is contractually bound to uphold our privacy standards.

4. Cookies & Tracking Technologies

The Gamdom website and app use cookies and similar technologies. Here's how they are used:

  • Essential cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
  • Functional cookies: To remember your preferred language, theme, and settings.
  • Analytics Cookies: For site performance analysis and improvement — fully anonymized.
  • Marketing Cookies: To show relevant offers — only with your consent.
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You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

5. Your Rights

Under Gamdom's Privacy Policy, you have the following rights:

1
Right to Access

To see what data we hold about you, submit a request to our support team. We will respond within 30 days.

2
Right to Rectification

If any of your information is incorrect, you can request a correction. Some details can also be updated directly from your account settings.

3
Right to Erasure

You may request data deletion when closing your account. However, certain data may need to be retained for a specified period due to legal obligations.

4
Right to Object to Processing

You can object to your data being used for marketing or profiling purposes. Your request will be respected.

5
Right to Data Portability

You can receive a copy of your data in a machine-readable format, which can be transferred to another service.

6. Data Retention

How long your data is retained at Gamdom depends on the type of data and applicable legal requirements:

  • For as long as your account remains active: Identity and contact information is retained for at least 5 years after account closure to meet legal requirements.
  • Financial transaction details: Retained for up to 7 years in accordance with AML and financial regulatory requirements.
  • Gaming Log: Up to 1 year for dispute resolution.
  • Marketing Information: Deleted immediately upon withdrawal of consent.
  • Technical Log: Up to 90 days for security analysis.
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We are legally required to retain certain data beyond the standard retention period for legal, regulatory, or dispute resolution purposes.

7. International Data Transfers

Gamdom is an international platform. Your data may be stored on servers outside Bangladesh. In such cases, we ensure:

  • The receiving country or organization maintains adequate data protection measures.
  • GDPR-compliant standard clauses are included in data transfer agreements.
  • All partners are contractually required to comply with our privacy policy standards.

8. Protection of Minors

Gamdom's Privacy Policy places special emphasis on protecting minors. Our services are strictly for users aged 18 and above.

  • We do not knowingly collect information from anyone under the age of 18.
  • If we become aware that a minor has registered an account, it will be suspended immediately and all associated data will be deleted.
  • If you become aware of a minor accessing an account, please notify us immediately.
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18+ only. This platform is strictly for adults. Parents and guardians are encouraged to take appropriate steps to prevent minors from accessing gambling content.

9. Contact & Complaints

Contact us for any privacy-related questions, requests, or complaints. Our data protection team is always ready to help.

  • Email: [email protected] (read-only, not clickable)
  • Live Chat: Available 24/7 — log in to your account and start a chat.
  • Response Time: Standard requests are handled within 3 business days; complex cases may take up to 30 days.

If your privacy concern remains unresolved, you have the right to lodge a complaint with the data protection authority in your country.

10. Policy Updates & Changes

Gamdom may update this Privacy Policy from time to time. When changes are made, here is what we do:

  • A notice will be sent to your registered email prior to any significant changes.
  • The "Last Updated" date will be displayed at the top of the page.
  • For major changes, a notification will be shown when you log in to the platform.
  • Continued use of the service after any changes constitutes your acceptance of the updated policy.

Last Updated: January 2026

General Questions

Privacy FAQ

No, Gamdom never sells your personal data to third parties. Our Privacy Policy explicitly prohibits this. Any limited data shared with selected partners for operational purposes is governed by strict contractual agreements.

Yes. Gamdom uses 256-bit SSL encryption, two-factor authentication (2FA), and internationally certified data centres. Your financial information is handled through PCI-DSS certified processors.

Yes, you can request deletion of your data. However, we are required to retain certain information for a defined period due to legal and regulatory obligations. Please contact our support team to submit a request.

Update your notification preferences in Account Settings, or click the "Unsubscribe" link at the bottom of any email. This will not affect your account or access to our services.

KYC (Know Your Customer) is a requirement under international financial regulations. It helps prevent money laundering, fraud, and underage gaming. Your information is used solely for verification purposes.

If you believe your privacy has been violated, please contact us immediately at [email protected] or reach out via live chat. We will begin an investigation within 72 hours. If the issue remains unresolved, you may file a complaint with the data protection authority in your country.

Play Safe, Play with Confidence

Your privacy is always protected at Gamdom. Open an account today and enjoy hundreds of games — in a completely secure environment.

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